A Plymouth couple have spoken out about their fears that their tumble dryer could explode after having found out it’s among millions with a mechanical fault.
The Hotpoint tumble dryer is prone to fire due to a mechanical fault, something which has led Martin Bateman and his partner scared for their lives. Too afraid to use the faulty appliance, Mr Bateman called Hotpoint last week to arrange for them to repair the machine.
He was told he’d have to wait up to 10 weeks for an engineer to come and inspect the tumble dryer – either that or pay £59 for an upgraded machine.
The company is being accused of trying to make extra money “for something that isn’t our fault” as well as putting the lives of local residents at risk.
Mr Bateman said: “I’m not happy that my partner and I will have to wait eight to 10 weeks for an engineer to come and fix our tumble dryer.
“I contacted Hotpoint last week and asked about having an upgrade done instead, thinking that would be quicker. But they told me an upgrade to a newer model would cost £59.
“How can they justify that when I have already paid £179 for something that has a fault? I’m not getting anywhere with them.
“My partner has a disability and cannot move very quickly on her feet and we have a 90-year-old woman who lives in the flat above. If our tumble dryer did catch fire, they would be in real danger. I told Hotpoint this but they don’t care.”
Hotpoint is just one of three manufacturers (Indesit and Creda) who announced in November 2015 that many of their tumble dryers sold between April 2014 and October 2015 are at risk of explosion after discovering a fault.
A spokesperson for Hotpoint commented: “Given the large number of dryers affected, we know our customers are experiencing delays. We apologise for this inconvenience and are working hard to improve response times. We are working on a first-come, first-served basis, meaning that the earlier customers register, the shorter they will have to wait for a modification.”
He added that customers can keep using their tumble dryers but should clean the lint filter after every cycle and male sure there is proper venting.