The UK’s biggest energy price comparison services have disputed claims that they hide many of the best deals from their users.
A smaller rival has claimed that the sector’s ‘big five’ – uSwitch, Compare the Market, Moneysupermarket, Go Compare and Confused.com – filter out of the results presented to those wanting to switch immediately companies which don’t pay a commission for each customer who is referred to them.
The operators of Thisisthebigdeal.com claimed that, in a 13-week period this summer and autumn, up to one-third of available deals were hidden, and only shown to consumers who cleared the tick from an automatically-checked box indicating that they wanted to switch their provider straight away.
Overall it said that almost a third of energy deals get hidden in this way.
And it claimed there was “no transparency to how [the big comparison sites] make their money or how much they charge.”
But all five of the sites complained about said they complied with energy market regulator Ofgem’s code of practice.
In turn, the regulator said it was considering updating it, to enhance the protection given to consumers.